As a buyer, I'm hoping to get a little insight from some sellers about a recent transaction I had with a seller on Amazon.
A couple of weeks ago I purchased a watch on Amazon from a seller not FBA. This seller was the only person offering this watch and it was a couple of hundred dollars cheaper than the retail value of around $1,000 and shows that he/she has 5 available. The seller almost immediately prints out a pre-shipment label with USPS and supplies a tacking number.
Fast forward to the delivery date and the watch never arrives. Checking the tracking shows that the package was never actually dropped off at the post office. I send the seller a message inquiring about the shipping of the item and wait to hear back. I also noticed that he/she has removed the listing for the remaining 4 quantity of the same watch.
Just under 48 hours later the seller gets back to me and claims that the watch should have been delivered by now and that he is going to file a claim with USPS and he issues me a refund through Amazon. Again, tracking shows that the post office is still "awaiting item".
My question is: What was this seller trying to do, besides waste both of our time? Was it that he/she was selling items that they don't actually stock and just wasn't going to let me know that he/she couldn't produce the item that they already sold me until I inquired about it? If this was the case, is this type of selling actually allowed on Amazon?
I am glad that I am able to get my money back, but this transaction was a pretty negative experience as a buyer as I waited weeks for a watch that never came, and am still waiting for the money to be refunded in my bank account. I can see from the seller's feedback that I'm not the only one who had this experience when dealing with them.