Had a buyer purchase an item on 12/6. I shipped it on 12/7 and purchased the postage through Amazon. Unfortunately, USPS picked up the item but did not scan it into their system. I live in MD and the first entry on the tracking was 12/26 at a distribution center in FL. The buyer contacted me on 12/23 and said that because they weren’t going to receive the item in time for Christmas they wanted a full refund and the item. I told them that they could return the item when it arrived for a full refund. The buyer received the item on 12/30 and on 1/1 messaged me and again demanded a full refund. I again told them they could return it for a full refund. Instead they filed an A-Z on 1/1 (2 days after they received the item) and claimed item not received. Amazon granted them the claim. How should I fight this? The tracking clearly shows the item was delivered and I purchased the postage through Amazon but the USPS didn’t update the tracking until after the package was supposed to be delivered.

submitted by /u/WiseBeyondMyTears
[link] [comments] Emci-Hub Technologies Ltd

By Prof. Joel Barasa

The Catholic University of Eastern Africa (CUEA) Faculty of Computer and Informatics, School of Science P. O. Box 62157-00200 Nairobi -Lang’ata Main Campus Email: joel@emcihubtechltd.co.ke Phone: +254705451853/+254769257365 LinkedIn: https://www.linkedin.com/in/joel-barasa-4a3a9a128/ GitHub: https://github.com/Barojoel Websites: https://emcihubtechltd.co.ke and https://estore.emcihubtechltd.co.ke Mr. Barasa I. Joel is a Kenyan citizen by birth. He is currently an adjunct lecturer and an IT specialist in Curriculum studies in the Catholic University of Eastern Africa (CUEA). Mr. Joel holds Post Graduate Program (EPGP) in Data Science, Business Analytics & Big Data in association with IBM which is India's first and the best Masters in Data Science from mUniversity, Aegis School of Business, Data Science, Cyber Security & Telecommunication. He also holds a Degree in BSc. Information Technology from the University of Kabianga, a Professional Certification CCNA and Data Analysis from the University of Kabianga. Joel is senior Software Developer with over 5 years worked on many projects like Kenbright Insurance, Rongo University eLearning portal, participated in integration of DHIS2 health IT systems at Kericho District Referral Hospital and served as H.O.D ICT department Okame college. Joel is an assessor and verifier in TVET CDACC curriculum implementation.

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